Refund policy

Last updated: January 24, 2026

Returns

Because our product is a food item, we do not accept returns or exchanges for change of mind.
This does not affect your statutory rights.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If your item is damaged (for example, broken bottle or leakage), faulty, or you received the wrong item, contact us at support@panareapizza.com as soon as possible (ideally within 48 hours of delivery).

To help us resolve the issue quickly, please include:

1.) Your order number, and

2.) Clear photos of the item and packaging, including any damage.

We will review your request and, where appropriate, offer a replacement or a refund.

Refunds

If a refund is approved, it will be issued to your original payment method (for example, card payment via Shopify Payments, or PayPal if selected at checkout).

Please allow 5–10 business days for the refund to appear in your account. Your bank or payment provider may take additional time to process and post the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@panareapizza.com. If your order has not been dispatched yet, we’ll do our best to cancel it. If it has already been dispatched, we may not be able to stop delivery.

Contact

If you have any questions about refunds, please contact us at: support@panareapizza.com